This Privacy Policy explains how Cleaners W2 collects, uses, stores, shares, and protects your personal data when you use our cleaning services. It applies to all existing and prospective customers of Cleaners W2 located in the W2 area, including individuals, households, landlords, agents, and businesses who request or receive our services.
Cleaners W2 is a local cleaning service provider operating in the W2 area. For the purposes of the United Kingdom General Data Protection Regulation and related data protection laws, Cleaners W2 is the data controller in respect of the personal data we process about our customers in this area.
This Privacy Policy applies to all interactions you have with Cleaners W2, including when you contact us to request a quote, make a booking, communicate about an existing appointment, or otherwise engage with our services in the W2 area.
We may collect and process the following categories of personal data about you when you use our services or contact us:
Identification and contact details, such as your full name, postal address, service address, and any other contact details you choose to provide.
Booking and service information, such as preferred dates and times, access instructions for the property, details about the type of cleaning services requested, and any special notes relevant to the service delivery.
Payment and billing information, such as payment confirmations, billing address, and transaction details provided by you or by your payment provider. We do not store full card details if payment is processed through third party payment processors.
Communication records, such as messages, notes of telephone conversations, and any feedback or complaints that you share with us.
Usage data, such as basic information about how and when you interact with us, including enquiry timestamps, booking history, and service history in the W2 area.
We collect personal data in the following ways:
Directly from you when you request a quote, make a booking, contact us with questions, provide feedback, or otherwise communicate with us.
From third parties, such as property managers, estate agents, or landlords who arrange cleaning services on your behalf and share your contact and service details with us.
Automatically through our records of your bookings, service delivery, and payment confirmations.
We only process your personal data when we have a lawful basis to do so. Depending on the context, one or more of the following lawful bases may apply:
Contract. We process your personal data when it is necessary to enter into or perform a contract with you. This includes arranging, providing, and managing cleaning services, processing your bookings, and handling payments.
Legitimate interests. We process your personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. These interests include managing our operations in the W2 area, improving our services, responding to enquiries, and maintaining records of services supplied.
Legal obligation. We may process your personal data where we are required to do so by law, regulations, or court orders, such as for accounting, taxation, or record keeping obligations.
Consent. In limited circumstances, we may rely on your consent, for example where we wish to send you certain forms of marketing communications that you have chosen to receive. Where we rely on consent, you may withdraw it at any time.
We use your personal data for the following purposes:
To respond to enquiries, provide quotes, and discuss potential or requested cleaning services in the W2 area.
To schedule, manage, and deliver cleaning services at your property, including providing cleaners with the information needed to perform the service safely and effectively.
To process payments, issue invoices, and maintain financial and service records.
To manage our relationship with you, including handling complaints, service issues, rebooking, or cancellations.
To improve and develop our services, including monitoring service quality and training our staff and contractors.
To comply with applicable laws, regulations, and legal processes.
We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
In general, we retain:
Basic customer and booking records for a period reasonably necessary to manage repeat bookings and to deal with any queries or disputes.
Financial and invoicing records for the period required under applicable tax and accounting laws.
Communication records and complaint details for a period necessary to resolve the matter and demonstrate how it was handled.
Once personal data is no longer required for these purposes, we will securely delete it or anonymise it so that it can no longer be associated with you.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.
Examples of processors we may use include:
Payment processing providers who handle transactions and confirmation of payments for our services.
Booking and scheduling tools or software providers that help us manage enquiries and appointments.
Accountancy or administration services that assist us with financial records and compliance.
We may also share limited personal data with independent cleaners or subcontractors who deliver services on our behalf in the W2 area, but only to the extent necessary to perform the agreed services, such as your name, service address, and appointment details.
In addition, we may share personal data where required by law, regulation, or legal process, or in connection with a business sale, transfer, or restructuring, in which case appropriate safeguards will be applied.
Where it is necessary to use service providers located outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your personal data receives a level of protection that is essentially equivalent to that provided under applicable data protection laws. This may include using standard contractual clauses approved by relevant authorities or other legally recognised safeguards.
We take the security of your personal data seriously. We use a combination of technical and organisational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Access to personal data is limited to those staff, contractors, and processors who have a business need to know it and who are subject to confidentiality obligations.
Under data protection law, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exceptions, you may be entitled to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no compelling reason for us to continue processing it.
Object to the processing of your personal data where we rely on legitimate interests, and your particular situation gives rise to such an objection.
Request restriction of processing of your personal data in certain circumstances.
Request the transfer of your personal data to you or to a third party in a commonly used, machine readable format, where applicable.
Withdraw consent where we rely on your consent to process your personal data. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdraw it.
If you wish to exercise any of these rights, please contact us using the contact details provided on our website or in our customer communications. We may need to verify your identity before responding to your request.
If you have any concerns about how we handle your personal data, you can contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The latest version will always apply to the personal data we hold about you. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information as a Cleaners W2 customer in the W2 area.
Call our cleaners W2 company and get the best cleaning services around. We are working with the most experienced professionals and our prices are the lowest you can find.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(59)