These Terms and Conditions govern the provision of cleaning services by Cleaners W2 to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following definitions apply:
1.1 Client means any individual, company or organisation that requests or receives cleaning services from Cleaners W2.
1.2 Company, we, us or our means Cleaners W2, the cleaning service provider.
1.3 Services means the cleaning services provided by the Company, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and related tasks as agreed with the Client.
1.4 Cleaner means any person or team assigned by the Company to carry out the Services at the Client premises.
1.5 Premises means the property or location where the Services are to be performed.
1.6 Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any confirmed booking details.
2.1 The Company will provide the Services as described in the booking confirmation and any accompanying service description provided to the Client.
2.2 The specific tasks to be carried out will depend on the type of service booked and the time allocated. The Company will use reasonable endeavours to complete the agreed tasks within the booked time but cannot guarantee that all tasks will be completed if the Premises are excessively soiled or larger than anticipated.
2.3 The Client is responsible for clearly specifying any priorities or special requirements at the time of booking or prior to the start of the visit.
2.4 The Company reserves the right to refuse any job that involves hazardous materials, unsafe conditions, or activities beyond the normal scope of cleaning services.
3.1 Bookings may be made through the Company booking channels as made available from time to time. By making a booking, the Client confirms that all information provided is accurate and complete.
3.2 All bookings are subject to availability. The Company will confirm the booking by providing a booking confirmation, which will detail the date, time, service type, estimated duration, and applicable charges.
3.3 The Agreement between the Client and the Company is formed when the Company issues the booking confirmation.
3.4 The Client must ensure that the Premises are accessible at the agreed time. If parking or entry arrangements are required, these must be communicated in advance. Any parking charges or access fees incurred will be added to the Client invoice.
3.5 For regular cleaning services, the Company will agree a recurring schedule with the Client. Any changes to this schedule must be agreed in advance and may be subject to availability.
4.1 The Client must provide safe and lawful access to the Premises for the duration of the visit, including any necessary keys, access codes or contact details for building management where relevant.
4.2 The Client must ensure that the Premises are in a reasonably safe condition for the Cleaner to work, including adequate lighting, ventilation and the absence of any known hazards.
4.3 The Client must inform the Company in advance of any fragile, high-value or delicate items, and provide specific instructions for their cleaning or handling.
4.4 Where the Client provides cleaning equipment or materials, it is the Client responsibility to ensure that such items are safe, fit for purpose, and compliant with relevant regulations.
4.5 The Client must not request the Cleaner to carry out any work that is illegal, unsafe or outside the agreed scope of Services.
5.1 The price for the Services will be confirmed at the time of booking based on the information provided by the Client, the type of service selected and the expected duration.
5.2 The Company reserves the right to revise the price if the information provided by the Client is inaccurate, incomplete or if the Premises conditions differ significantly from what was described. In such cases, the Company will inform the Client and seek approval before proceeding.
5.3 Unless otherwise agreed in writing, payment is due in full immediately upon completion of the Services or in advance for certain services as notified at the time of booking.
5.4 The Company accepts payment through the methods specified in the booking confirmation or invoice. Cash payments, if accepted, must be made directly to the Company or as expressly instructed, not to individual Cleaners.
5.5 For regular cleaning services, the Company may invoice on a recurring basis in accordance with the agreed schedule. The Client must ensure that payment is received by the due date indicated on the invoice.
5.6 The Company reserves the right to charge interest on overdue amounts at the statutory rate, accruing daily from the due date until the date of payment in full.
6.1 The Client may cancel or reschedule a booking by providing adequate notice. Unless otherwise stated, a minimum of 24 hours notice before the scheduled start time is required for standard domestic services, and 48 hours for larger jobs such as end of tenancy or deep cleans.
6.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee of up to 50 per cent of the booking value, or a minimum call-out fee, as specified at the time of booking.
6.3 If the Cleaner is unable to gain access to the Premises at the agreed time, or if entry is delayed by more than 30 minutes due to circumstances within the Client control, this may be treated as a late cancellation and subject to the same charges.
6.4 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, transport disruption or operational issues. The Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company is not liable for any loss arising from such cancellations or rescheduling.
6.5 Any changes to the scope of Services requested by the Client on the day of the visit are subject to the Cleaner availability and may result in an adjustment to the price.
7.1 If the Client provides keys or access devices, the Company will take reasonable care to keep them secure and to use them only for the purpose of providing the Services.
7.2 The Client is responsible for ensuring that any keys supplied are clearly labelled without disclosing the full address of the Premises.
7.3 The Company will not be liable for any loss or damage arising from keys provided by the Client that are already defective, or where multiple parties hold access to the Premises.
7.4 At the end of each visit, the Cleaner will follow the Client reasonable instructions regarding the securing of windows, doors and alarms. The Client remains responsible for the overall security of the Premises.
8.1 The Company aims to deliver Services to a professional standard consistent with good industry practice within the time and resources available.
8.2 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any event within 24 hours of the visit, providing reasonable detail of the issue.
8.3 Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected area or provide a reasonable credit or partial refund. Any re-clean must normally take place within a reasonable time following the original service.
8.4 The Company decision on complaints will be based on the evidence available and the terms of this Agreement. The Company does not offer compensation for dissatisfaction that arises from unreasonable expectations or matters outside the agreed scope of Services.
9.1 The Company holds appropriate liability insurance in respect of the Services it provides. Details can be made available to the Client on request.
9.2 The Company will exercise reasonable care and skill in performing the Services. However, the Company liability for any loss, damage or expense arising from or in connection with the Services is limited as set out below.
9.3 The Company is not liable for normal wear and tear, pre-existing damage, latent defects, or deterioration of items that may become apparent during cleaning.
9.4 The Client must secure or remove valuable, fragile, irreplaceable or sentimental items before the visit. The Company will not be liable for loss or damage to such items unless the Client has specifically notified the Company of their nature and value in writing in advance, and the Company has expressly agreed to accept responsibility.
9.5 In the event of any proven damage caused by the Cleaner, the Company may, at its option, repair the item, replace it with an equivalent item, or pay fair compensation, taking into account age, condition and fair wear and tear.
9.6 The Company total liability to the Client in respect of any single incident or series of connected incidents shall not exceed the total fees paid by the Client for the Service in question, unless otherwise required by law.
9.7 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot legally be excluded.
10.1 The Company will handle waste generated during the cleaning process in accordance with applicable waste and environmental regulations.
10.2 General household waste will normally be placed in the Client bins at the Premises. The Company does not remove large quantities of waste, bulky items, or items classified as hazardous waste.
10.3 The Client is responsible for providing appropriate waste receptacles and for ensuring that any pre-existing waste at the Premises is not hazardous or contaminated. The Company may refuse to handle any waste that appears unsafe or is subject to specific disposal requirements.
10.4 Where separate recycling facilities are made available by the Client, the Company will make reasonable efforts to follow the indicated separation of recyclable materials.
10.5 If the Client requires the removal of waste from the Premises beyond ordinary waste generated in the course of cleaning, this must be agreed in advance and may incur additional charges, and may be subject to specialist waste carrier requirements.
11.1 The Company is committed to maintaining safe working practices for its Cleaners and Clients.
11.2 The Cleaner may refuse to carry out any task that they consider unsafe, unhygienic beyond normal expectations, or likely to cause injury or damage.
11.3 The Client must inform the Company of any health and safety risks at the Premises, including but not limited to structural issues, pest infestations, hazardous substances, or contagious illnesses present in the household or workplace.
11.4 The Company may suspend or cancel the Services where serious health and safety concerns arise, without liability, and may charge for any time and costs incurred up to that point.
12.1 The Company will collect and process personal data about the Client only as necessary to provide the Services, manage bookings, handle payments and comply with legal obligations.
12.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except as required for service delivery, payment processing, or legal compliance.
12.3 The Client has certain rights in relation to their personal data under applicable data protection laws. Further details can be provided on request.
13.1 The Company will not be liable for any delay or failure to perform its obligations under this Agreement if the delay or failure arises from events or circumstances beyond its reasonable control, including but not limited to extreme weather, acts of God, civil disturbances, public health emergencies, transport disruptions or utility failures.
13.2 In such cases, the Company will use reasonable endeavours to notify the Client and to resume Services as soon as reasonably practicable.
14.1 Either party may terminate ongoing regular services by giving reasonable notice, typically at least fourteen days, unless a different notice period has been agreed in writing.
14.2 The Company may terminate the Agreement with immediate effect if the Client materially breaches these Terms and Conditions, fails to pay amounts due, behaves abusively towards staff, or creates unsafe working conditions.
14.3 Upon termination, the Client must pay all outstanding charges for Services provided up to the termination date.
15.1 The Company may update these Terms and Conditions from time to time to reflect changes in law, business practices or service offerings.
15.2 The current version of the Terms and Conditions will apply to any new bookings made after the date of publication. For ongoing services, the Company will notify the Client of significant changes where required by law.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Client may not assign or transfer any of their rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not reduce the level of service to the Client.
17.4 These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous agreements or understandings.
Call our cleaners W2 company and get the best cleaning services around. We are working with the most experienced professionals and our prices are the lowest you can find.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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